Frequently Asked Questions
What guarantees do you offer for your products?
We offer a tiered guarantee system including a one-month return/exchange policy for quality issues and a one-year free repair warranty.
How do you handle repairs after the one-year warranty?
After one year, we continue to support our products. The cost of replacement parts and round-trip freight will be charged at cost.
Is technical support available remotely?
Yes, we provide timeless maintenance service. Our engineers can provide solutions so you can handle small adjustments yourself without returning the product.
How is your product pricing determined?
Our prices reflect the product quality and win-win market standards. We offer competitive pricing and discounts based on the quantity and specific products ordered.
What is the lead time for large orders?
For orders up to 50 pieces, the lead time is 15 days. For 51-100 pieces, it is 30 days. Larger quantities are subject to negotiation.
What certifications do your spinal fixation systems have?
Our products are manufactured according to high standards and hold CE and ISO 13485 certifications.