Frequently Asked Questions
What payment methods do you accept for orders?
We support several payment methods including T/T (Telegraphic Transfer), Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms and carriers?
We utilize major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure reliable delivery.
How long does it take for the goods to be delivered?
Generally, if the goods are in stock, delivery takes about 3 days. For items not in stock, it typically takes 15-30 days depending on the specific order quantity.
Is there a warranty period for your orthopedic products?
Yes, we provide a 1-year warranty for our products. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
What are the shipping options for international customs handling?
We offer different solutions based on your experience: we can ship via standard international express if you handle clearance, or we can provide door-to-door service where we manage customs and taxes for you.
What materials are used in the 1.5mm Micro Fragment set?
The plates and screws are manufactured from high-grade Titanium Alloy/Tc4, ensuring biocompatibility and strength for orthopedic applications.
Tonk Orthopedic Implants
