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Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
3-5 days for sample preparing; mass production lead times need to be confirmed based on order volume.
Can you accept customization?
Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship by DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Is it OK to print my logo?
Yes. Please inform us formally and provide the design requirements before our production begins.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty on our products to ensure long-term quality and reliability.
Tonk Orthopedic Implants
