Frequently Asked Questions
1. What kind of guarantees do you provide for orthopedic implants?
We offer three main guarantees: a one-month return/exchange policy for quality issues, a one-year free repair service, and lifetime technical support for all our products.
2. What is the policy for product returns or exchanges?
Within one month of sale, we guarantee to return or exchange the product if it has quality problems, provided the issues were not caused by incorrect operation.
3. How does the one-year repair warranty work?
During the first year, repairs are free. However, if the problem is caused by incorrect operation, the customer is responsible for the return delivery freight.
4. What support is available after the one-year warranty period?
After one year, we continue to provide maintenance. The cost of replacement parts and round-trip freight will be charged at cost price.
5. How is the product price determined relative to quality?
Our pricing reflects the high quality of the materials and manufacturing. We aim for a win-win market where our price is equal to the product quality and clinical performance.
6. Can I get technical assistance for minor product issues?
Yes, we provide timeless maintenance service. Our engineers can provide solutions that allow you to handle minor adjustments yourself without needing to return the product.