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Frequently Asked Questions
1. What are your accepted payment methods?
We accept T/T, Western Union, Money Gram, PayPal, or Trade Assurance Services.
2. What are your terms of delivery?
We utilize major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
3. What is the typical delivery time?
Generally, it takes about one week if the goods are in stock. If not in stock, delivery takes 15-30 days depending on the order quantity.
4. Does your product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
5. How do you handle customs and taxes for international shipping?
If you have import experience, we ship via international express. If you do not have import experience, we can manage customs clearance and taxes to deliver directly to your door in many regions.
6. Are there tax-free options for shipping to the USA?
For shipments to the United States valued at less than 600 dollars, there is typically no tax applied.
Tonk Orthopedic Implants
