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Frequently Asked Questions
What payment methods do you support?
We accept T/T, Western Union, Money Gram, and PayPal for all orders.
What are your delivery options?
Orders are shipped via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week if the goods are in stock. If the items are not in stock, the lead time is 15-30 days depending on the order quantity.
Do your products come with a warranty?
Yes, we provide a 1-year warranty. However, wearing parts such as drill bits and screwdrivers are excluded from this coverage.
How is customs clearance handled for international shipping?
For customers with import experience, we ship via standard international express. For those without experience, we can offer services that handle customs and taxes for direct door-to-door delivery in specific regions.
Is there a minimum order quantity (MOQ)?
Our standard MOQ is 1 piece, making it convenient for both small-scale testing and large-scale requirements.
Tonk Orthopedic Implants
