HELP CENTER
Frequently Asked Questions
How can I obtain a sample for quality checking?
We welcome sample orders for testing. Mixed samples are acceptable to ensure the product meets your requirements.
What is the typical lead time for orders?
Sample preparation usually takes 3-5 days. For mass production, the lead time will be confirmed based on the specific order quantity.
Do you offer customization services for medical apparatus?
Yes, we provide high-precision customization services using our professional design department and CNC machining capabilities.
What shipping methods are available?
We primarily ship via international couriers such as DHL, UPS, FedEx, or TNT, with an estimated delivery time of 3-5 days.
What are the product warranty and payment terms?
We offer a 3-year warranty on our products. Flexible payment terms may be available for long-term clients based on our cooperation history.
Is logo printing available on the implants?
Yes, we can print your requested logo. Please inform us of the details before production begins.