Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparation; for mass production, lead time needs to be confirmed based on quantity.
Q3. Can you accept customized services?
A: Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Professional shipping services are available for your customs clearance needs.
Q5. Do you offer a guarantee for the products?
A: Yes, we offer a 3-year warranty for our products to ensure long-term reliability.
Q6. What are the payment terms?
A: Depending on our cooperation, we can offer flexible payment terms for our established clients.
Tonk Orthopedic Implants
