?
Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparing. Lead time for mass production needs to be confirmed based on order volume.
Q3. Can you accept customized products?
A: Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We ship via DHL, UPS, FedEx or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available to meet your customs clearance needs.
Q5. Do you offer a guarantee for the products?
A: Yes, we offer a 3-year warranty on our products to ensure long-term reliability.
Q6. How do I proceed with an order?
A: First, let us know your requirements. Second, we quote accordingly. Third, the customer confirms samples and places a deposit. Finally, we arrange production.
Tonk Orthopedic Implants
