Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services through international platforms.
What are the standard delivery terms?
Our standard shipping partners include DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure reliable global delivery.
How long is the estimated delivery time?
Generally, it takes about one week if the goods are in stock. For non-stock items, delivery typically ranges from 15-30 days depending on the order quantity.
Does the instrument set come with a warranty?
Yes, we provide a 1-year to 2-year warranty period. However, wearing parts like drill bits and screwdrivers are excluded from the standard warranty.
Can you handle customs clearance for international orders?
Yes, for clients without import experience, we can provide solutions where we manage customs and taxes, delivering directly to your door in select regions.
What materials are used in the instrument set?
The instrument set is primarily manufactured using high-grade medical steel, ensuring durability and precision during surgical procedures.